Reviews

What Our Customers Are Saying

From 232 reviews
Kent Riden
Kent Riden

Had good experiences at Hot Spot. They always have what I need, and I trust their pool water analysis.

via Google
tim macnerland
tim macnerland

Lisa has always been great to work with especially when we got our pool 3 years ago. Lindsey at the store has been nothing but fantastic when needing help with pool water quality or parts. I highly recommend buying your pool and or hot tub…

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via Google
Nathan Meinert
Nathan Meinert

3rd season of pool ownership and Hot Spot has taken care of all our needs. Jason is great!

via Google
Jill Coulter
Jill Coulter

Visit to buy filters and chlorine tablets for hot tub

via Google
Jill Coulter
Jill Coulter

Always friendly and helpful!

via Google
Alisa Woods
Alisa Woods

Always great service!

via Google
Emem Isaac
Emem Isaac

Accomplishing your dreams comes down to taking bold steps daily. To handle your stock, crypto & forex trades, please feel free to contact Mrs Lauren Jordan

Trading & investing in the forex and crypto market profited me a lot of income …

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via Facebook
Sarah Moore
Sarah Moore

Brad & his team are the best around. They always goes above and beyond for their customers.

via Google
Sjopa Sj Nj
Sjopa Sj Nj

Hi everyone! I know this recommendation may not be appropriate here but this is the same way it got posted when i decided to give it a try "my first time investing with an online expert manager". All because of fear i decide to try it with …

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via Facebook
Sanerh Mfundorh
Sanerh Mfundorh

honestly I never followed the step of anyone writing to me about crypto currency because my sister was scammed $72.500 until this was recommended to a trader that helped my sister to recover her lost.

I was so amazed that my sister could …

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via Facebook
Brenda B
Brenda B

I appreciate That you kept me informed as to when to be ready and when you would be here. Your techs were very knowledgeable and did a great job closing our pool.

Person
Person

They did a good job. My only issue was he said they would have to charge me to put on the springs. I timed them it took 10 seconds to put the spring on a strap. There was 41 straps. They charged me $85.00 extra for that. So it took around …

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via Google
Emilia Holcomb
Emilia Holcomb

The guys were great delivering my tub,thank you

via Google
Peggy Cameron
Peggy Cameron

Salesman was very knowledgeable about his products and helpful.

via Google
Mary Wright
Mary Wright

Very helpful. Always learn helpful tips when I'm there. Huge selection.

Everything you need for an awesome grilling experience.

via Google
Derrica Dye
Derrica Dye

Always very helpful when I go in with my pool needs! Highly recommend!!

via Google
AddyPaddy09
AddyPaddy09

The staff was extremely helpful and pleasant to be around.

-Luther

via Google
Tonya Peterson
Tonya Peterson

I got excellent service! Found exactly what i wanted & was in/out in no time!! The staff is very friendly!

via Google
Mary Bevan
Mary Bevan

Fast customer service. Answered all my concerns.

via Google
Amanda
Amanda

First year with a pool. Staff is very helpful.

via Google
Matt Marshall
Matt Marshall

Great service and details.

via Google
David Sweet
David Sweet

Excellent customer service.

via Google
kevin stewart
kevin stewart

I have been going here for my pool water testing, and supplies, for a few years now. The service is always friendly, and I am always surprised that I pay less for my chemicals than I expect!!! I recommend them 100%!!!

via Google
Adam Miller
Adam Miller

Very friendly staff!

via Google
Sandy Willis
Sandy Willis

Very helpful. Even carried heavy bucket of chlorine to my car.

via Google
Cole Conner
Cole Conner

Been searching for a new grill for a while and decided on a Napoleon. This place was the only dealer for this brand near me, so I stopped in. I stopped in multiple times looking at it and they remembered me each time. They were never pushy …

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via Google
Michael M. Brown
Michael M. Brown

In the past I had Hot Spot Pools winterize my hot tub when I was having decks replaced and could not use it during winter. Most recently, I purchased a new hot tub cover for our Marquis Spa from Sierra at Hot Spot Pools. It is a …

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via Google
Brandon Decker
Brandon Decker

Very knowledgeable staff on chemicals. Took care of me and educated me all in one trip!

via Google
William Tinsley
William Tinsley

Usual excellent service

via Google
Troy Messina
Troy Messina

The guys did a great job closing our pool, that had a tricky deck to work around! Professional, efficient and quick! It can't come quick enough for them to come open it back up in the spring!

via Google
Arterra KC
Arterra KC

I am the property manager at an apartment community in downtown KC and Joel was able to get me on the schedule for pool closing on short notice! Great customer service!

via Google
Joe Dayringer
Joe Dayringer

Jason and his partner were very efficient. I was well pleased with there performance. I did note that the closing fee seemed to increase significantly from last year. Not sure if I will have to search for another provider or not? Have …

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via Google
tammy stone
tammy stone

The employees were very helpful & answered all my questions.

via Google
Eric Stumpenhaus
Eric Stumpenhaus

Always have what I need and staff is always helpful and knowledgeable!

via Google
sepehr haghi
sepehr haghi

Excellent customer service

via Google
Nicole Russell
Nicole Russell

I absolutely love this pool place! The new staff is friendly and place is very clean. We have been working with Brad for several years and are so happy with our services! No matter who they send or what happens they are always on the ball …

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via Google
Larry Lauvetz
Larry Lauvetz

This place is so knowledgeable and friendly about their bbq rubs, sauces, different wood and of course their grills and smokers! Been going here for years and it never changes! Keep up the good work!

via Google
Gary M
Gary M

The time i vas there i. Was treated very good a d very helpf ul

Nikki Lawrence
Nikki Lawrence

They had just what I needed and wanted for my pool and great customer service!

via Google
L.T. Fitzpatrick
L.T. Fitzpatrick

I can't speak to their sales of hot tubs or pools, but the staff is very knowledgeable and helpful where it comes to grills, smokers, & other BBQ supplies.

via Google
Michael Sanders
Michael Sanders

Great business Great people

via Facebook
Robert Evans
Robert Evans

They have been very helpful every time I go back.

I have begun a hobby smoking meat and I love having someone so knowledgeable and helpful and friendly so close.

via Facebook
Amy D
Amy D

I have had nothing but excellent service from Hot

Bryan Hunter
Bryan Hunter

Hotspot is awesome I wouldn't go anywhere else for my pool or barbecue needs

via Google
Mitch Dolt
Mitch Dolt

Very friendly and helpful.

via Google
Vicki Anderson Dolt
Vicki Anderson Dolt

Always had great customer service who seem very knowledgeable!

via Facebook
Rick V
Rick V

Always helpful. Up to date on the latest & new products for my pool.

Norma Niemeier
Norma Niemeier

The young man that did the service to my hot tub was a perfect gentleman, extremely prompt, and very efficient! These kind of top of the line services are hard to find today! I would highly recommend this company and service man!

via Google
Ray Jones
Ray Jones

Great people! Helpful, friendly, and always willing to answer questions. Service went above and beyond when we needed to have a repair done.

via Google
Bob Evans
Bob Evans

They were very helpful in what I needed and were very patient and answered all my questions!

via Google
Chris Michaelis
Chris Michaelis

My experience was exceptional. Friendly and knowledgeable people. I bought my hot tub from them

via Google
Eric Stanley
Eric Stanley

The associate was helpful and competent to answer all my questions concerning The Big Green Egg. I’ll be coming back for more accessories and upgrades in the days ahead!

via Google
Jim Sommerhauser
Jim Sommerhauser

Always very helpful with my Hot tub questions. Very courteous and friendly staff. They're grilling supplies are awesome!

via Google
Matthew Null
Matthew Null

Very helpful friendly and knowledgeable!

via Google
Scott Connor
Scott Connor

Always couteous, knowledgeable and helpful. I bought my Big Green Egg here, and continue to get my seasonings, charcoal, accessories and other supplies here as well. A great way to #ShopLocal

via Facebook
Nanette Hinchey
Nanette Hinchey

We are so very happy with all of the details of buying our grill and having it delivered and set up!! Quality in product and service!

via Google
Greg Brand
Greg Brand

Always good friendly service... very knowledgeable technicians

via Google
Ryan Powell
Ryan Powell

My green egg from Hot Spot was delivered today. These guys not only delivered it, but they put it together, showed me all the details and played fetch with our dog! I highly recommend them and I will be visiting their store more often!

via Google
William Tinsley
William Tinsley

I had a leaking hot tub. The repair man came out and rapidly found the problem and fixed it. The uv bulb was also used up. I ordered it on line and got. The young man came out and installed it for me. Great service!

via Google
Reggie Maunu
Reggie Maunu

Been using this company to close and open my unground pool. Always friendly,gives you no hidden costs and explains the products they use when asked. Down to earth employees. If I drank,I'd have a brew with then. Clean and tidy. Has never …

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via Google
Angelina Bassett
Angelina Bassett

Excellent place to do business! I wouldn't go anywhere else!!! They have opened and closed my pool for years, never had a problem. I also purchase all my chemicals here. You won't be disappointed!!

via Google
Amanda L
Amanda L

Since I purchased my property in 2016, Brad's been there to help me make sure my pool stays running. We'd had another local company out prior to in 2017 (our first season), but they weren't up to snuff by a far cry's comparison. Hot Spot …

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via Google
Shelly Filliben
Shelly Filliben

Jason and Ross did a fantastic job closing our pool. They were very efficient and fast. We will request them every time. Thank you so much. Shelly

via Facebook
Joe Lienemann
Joe Lienemann

Jason is awesome! I needed a new part for my Jacuzzi hot tub I bought there and through all the Covid issues and everything else, he showed up yesterday. installed the parts, helped me fill it back up and got it going better than ever. …

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via Facebook
Russ O
Russ O

Customer service is 1st rate. Al is especially considerate & knowledgeable & helpful.

Harvey Amos
Harvey Amos

Prompt and professional.

via Google
Tom Myers
Tom Myers

This is a very helpful place. It has a good selection of local rubs and sauces.

via Google
sherrie silvey
sherrie silvey

Always very helpful & friendly.

via Google
Loren J
Loren J

It was great, as always!!

Rebecca Dollins
Rebecca Dollins

Al and the guys are always so helpful! Love this store for all our pool needs! ❤

via Google
Donna Harris
Donna Harris

This is absolutely the best place to go for pool problems! I have been going to a company that just wants to sell me these packages for my pool upkeep. I had algae sine early May and they couldn’t figure out why. Maybe I was doing something…

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via Facebook
Cameron Statler
Cameron Statler

Hidden gem with helpful employees that know their stuff! Great selection of BBQ accessories, sauces, spices, etc.

via Google
Jim Caniglia
Jim Caniglia

Best Green Egg retailer in the KC northlands. Platinum dealer with great inventory. Very knowledgeable and helpful staff. Ask for Al.

via Google
Ed Barger
Ed Barger

Hot Spot has done a great job of maintaining our Homeowners association pool, through a very difficult time through the Covid debacle!

via Facebook
Sonya S.
Sonya S.

Always get my chemical's here. Great people and service. Would highly recommend.

via Google
Amanda McBee
Amanda McBee

Great customer service, very knowledgeable. Saved my pool day ❤️

via Google
Edwin Barker
Edwin Barker

Very informative staff. Extremely knowledgeable. Hight quality hot tubes , grills and accessories. Very expensive since covid. Do recommend.

via Google
Scott Connor
Scott Connor

My go-to place for everything BBQ & BGE. If Al can't answer your questions, nobody can! Highly recommend.

via Google
Beverly Crow
Beverly Crow

Always very helpful and have everything we need. They also honor my husband's military service and discount our pool supplies. 👍

via Google
Joe Erkmann
Joe Erkmann

Customer service is always first rate. As "newbie" hot tub owners we can take all the advice we can get. They always have the right products, the right answers, and the willingness to steer us away from mistakes. Would not consider buying …

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via Google
Lynn Tucker
Lynn Tucker

Bought a new grill to surprise my husband for Father’s Day! Had such awesome help trying to figure out our needs in a grill! It will be nice to have a grill that is going to last us for years to come! Thanks Al for all your help! I would …

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via Google
Bernadette R
Bernadette R

I like being greeted with a smile and a helpful person.

fred e b
fred e b

Great people to work with.

Response from business owner

Fred

Thank you for your positive review we appreciate your business

via Google
Sean Payne
Sean Payne

What a great place to do business never ever been up sold and always very helpful on what I need to do to keep pool looking good.. I’ll be a customer for a long time .. highly recommended place to spend your money

Response from business owner

Sean

Thank you for your business and we appreciate the review

via Google
Link Hicks
Link Hicks

Very friendly and informative.

Response from business owner

Link

Thank you very much we Thank you for your review and your business

via Google
Trevor Jones
Trevor Jones

I enjoy shopping for BBQ supplies here. Extremely friendly and knowledgeable staff who provide great customer service. Best place in the area to get accessories for your Big Green Egg. If I ever decide to get a hot tub or pool I will …

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Response from business owner

Trevor

Thank you for coming in for your barbecue needs we appreciate your positive review

via Google
Kelly Inks
Kelly Inks

The staff is always knowledgeable and put me on the right track and almost always have parts I need in stock. If not, they have them in a day or so. Good people to work with!

Response from business owner

Thank you very much Kelly we appreciate your business

via Google
Paul Wickliffe
Paul Wickliffe

Very helpful, first class every time.

Response from business owner

Paul

Thank you we appreciate your business and your positive feedback

via Google
Thad Dodd
Thad Dodd

Always great service

Response from business owner

Thank You Thad. We value your business!

via Google
Tiffany Kimball
Tiffany Kimball

Very nice and trusting people! I recommend going to this place for all your hot tub and pool needs. They are very attentive and will work with you to get what you need and they’ll even test your water.

Response from business owner

Thanks Tiffany. We appreciate your feedback!

via Google
Lacy Denny
Lacy Denny

Great for all your BBQ needs!! Amazing knowledgeable staff!! Great seasonings!!

Response from business owner

Thanks Lacy! We value your business and appreciate your kind words!

via Google
Chad Phillips
Chad Phillips

Love our new Green Egg! Great place for all the grilling supplies, rubs, etc. Lots of Green Egg accessories... and very helpful staff.

Response from business owner

Chad

Great to hear you love your egg as much as I love mine!

via Google
Pauline & Suzanne P
Pauline & Suzanne P

It went really well! The guys are great!

Jason McDowell
Jason McDowell

best in the biz

Response from business owner

Thanks Jason!

via Google
Dennis Milks
Dennis Milks

I am selling my house with a pool and needed emergency service so that it would pass inspection. They fit our repair into their busy pool opening schedule. They did great work and I really recommend them to anybody with a pool or spa.

The …

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Response from business owner

Thanks Dennis. We really appreciate your feedback.

via Google
Jason Coder
Jason Coder

Upon finding this business and asking myself why I have never know it was here I was so extremely pleased. I had purchased a tub from another store as Hot Spot didn’t have any specials going at the time that fit my needs. I came into this …

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via Facebook
Randy Gray
Randy Gray

I went over to Hot Spot to get a BBQ grill. Hadn’t ever been there before so I wasn’t sure what to expect although I had done some prior research and had a pretty good idea if what I wanted. On my arrival, I met Al who greeted me and began …

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via Facebook
Jack Mason
Jack Mason

They know what they are doing !!!!!

via Facebook
David Dean Bleier
David Dean Bleier

Great place for BBQ supplies!! It also nice when Chris Marks comes to town.

via Facebook
Dave Keller
Dave Keller

First time visiting this week. Customer service was outstanding! It was good to see Peyton again. I will definitely be coming back.

via Facebook