Reviews

Ross did a great job opening our pool, worked with me as I'm a rookie when it comes yo having a pool. Mike followed up as promised and I appreciate that. Looking forward to a great swim summer, thanks .

Friendly staff and knowledgeable about my hot tub issues

Outstanding service and professional team members! I was very happy with my hot tub service and plan to continue working with them!

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Great crew, very nice, and a perfect installation. Can't say enough great things about them! Had one small issue, and it was resolved immediately!

Great service and quickly resolving a warranty issue.

I have used Hot Spot Pools exclusively for over two years for my pool chemicals. I have always found them to be knowledgeable, helpful, and courteous. Now, I’m also using them to close my pool. And, have found Jason and his team to be …

Nice work and on time. Cleaned up when finished

Sales staff is very helpful and friendly knowledgeable about any questions that I had to ask about.

Great people and Great service!!

Staff was knowledgeable went to look for pools none on site since the place is tiny .

I have been seeing so many people talking about a lady called Mrs Rebecca Wayne, and I kept wondering if he is really an expert trader like they say about her because almost all everyone is not real in trading aspect, then I contacted her …

Very helpful very professional

Your employees were verry in formative. Didn't try to push a bunch of chemicals off on me and I learned a lot from them. Your prices were decent and I'll be back, thank you so much.

Very quick and thorough service.

Absolutely wonderful customer service

Great service!

Great staff and very helpful. They called to let me know they didn’t have enough sand to fill my order and saved me a trip. Friendly and knowledgeable.

When you need help with balancing your pool water chemicals you will walk away feeling like you are part of a family and not just another “customer”.

Had good experiences at Hot Spot. They always have what I need, and I trust their pool water analysis.

Lisa has always been great to work with especially when we got our pool 3 years ago. Lindsey at the store has been nothing but fantastic when needing help with pool water quality or parts. I highly recommend buying your pool and or hot tub…

3rd season of pool ownership and Hot Spot has taken care of all our needs. Jason is great!

Visit to buy filters and chlorine tablets for hot tub

Always friendly and helpful!

Always great service!

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Brad & his team are the best around. They always goes above and beyond for their customers.

I appreciate That you kept me informed as to when to be ready and when you would be here. Your techs were very knowledgeable and did a great job closing our pool.

They did a good job. My only issue was he said they would have to charge me to put on the springs. I timed them it took 10 seconds to put the spring on a strap. There was 41 straps. They charged me $85.00 extra for that. So it took around …

The guys were great delivering my tub,thank you

Salesman was very knowledgeable about his products and helpful.

Very helpful. Always learn helpful tips when I'm there. Huge selection.

Everything you need for an awesome grilling experience.

Always very helpful when I go in with my pool needs! Highly recommend!!

The staff was extremely helpful and pleasant to be around.

-Luther

I got excellent service! Found exactly what i wanted & was in/out in no time!! The staff is very friendly!

Fast customer service. Answered all my concerns.

First year with a pool. Staff is very helpful.

Great service and details.

Excellent customer service.

I have been going here for my pool water testing, and supplies, for a few years now. The service is always friendly, and I am always surprised that I pay less for my chemicals than I expect!!! I recommend them 100%!!!

Very friendly staff!

Very helpful. Even carried heavy bucket of chlorine to my car.

Been searching for a new grill for a while and decided on a Napoleon. This place was the only dealer for this brand near me, so I stopped in. I stopped in multiple times looking at it and they remembered me each time. They were never pushy …

In the past I had Hot Spot Pools winterize my hot tub when I was having decks replaced and could not use it during winter. Most recently, I purchased a new hot tub cover for our Marquis Spa from Sierra at Hot Spot Pools. It is a …

Very knowledgeable staff on chemicals. Took care of me and educated me all in one trip!

Usual excellent service

The guys did a great job closing our pool, that had a tricky deck to work around! Professional, efficient and quick! It can't come quick enough for them to come open it back up in the spring!

I am the property manager at an apartment community in downtown KC and Joel was able to get me on the schedule for pool closing on short notice! Great customer service!

Jason and his partner were very efficient. I was well pleased with there performance. I did note that the closing fee seemed to increase significantly from last year. Not sure if I will have to search for another provider or not? Have …

The employees were very helpful & answered all my questions.

Always have what I need and staff is always helpful and knowledgeable!

Excellent customer service

I absolutely love this pool place! The new staff is friendly and place is very clean. We have been working with Brad for several years and are so happy with our services! No matter who they send or what happens they are always on the ball …

This place is so knowledgeable and friendly about their bbq rubs, sauces, different wood and of course their grills and smokers! Been going here for years and it never changes! Keep up the good work!

The time i vas there i. Was treated very good a d very helpf ul

They had just what I needed and wanted for my pool and great customer service!

I can't speak to their sales of hot tubs or pools, but the staff is very knowledgeable and helpful where it comes to grills, smokers, & other BBQ supplies.

Great business Great people

They have been very helpful every time I go back.

I have begun a hobby smoking meat and I love having someone so knowledgeable and helpful and friendly so close.

I have had nothing but excellent service from Hot

Hotspot is awesome I wouldn't go anywhere else for my pool or barbecue needs

Very friendly and helpful.

Always had great customer service who seem very knowledgeable!

Always helpful. Up to date on the latest & new products for my pool.

The young man that did the service to my hot tub was a perfect gentleman, extremely prompt, and very efficient! These kind of top of the line services are hard to find today! I would highly recommend this company and service man!

Great people! Helpful, friendly, and always willing to answer questions. Service went above and beyond when we needed to have a repair done.

They were very helpful in what I needed and were very patient and answered all my questions!

My experience was exceptional. Friendly and knowledgeable people. I bought my hot tub from them

The associate was helpful and competent to answer all my questions concerning The Big Green Egg. I’ll be coming back for more accessories and upgrades in the days ahead!

Always very helpful with my Hot tub questions. Very courteous and friendly staff. They're grilling supplies are awesome!

Very helpful friendly and knowledgeable!

Always couteous, knowledgeable and helpful. I bought my Big Green Egg here, and continue to get my seasonings, charcoal, accessories and other supplies here as well. A great way to #ShopLocal

We are so very happy with all of the details of buying our grill and having it delivered and set up!! Quality in product and service!

Always good friendly service... very knowledgeable technicians

My green egg from Hot Spot was delivered today. These guys not only delivered it, but they put it together, showed me all the details and played fetch with our dog! I highly recommend them and I will be visiting their store more often!

I had a leaking hot tub. The repair man came out and rapidly found the problem and fixed it. The uv bulb was also used up. I ordered it on line and got. The young man came out and installed it for me. Great service!

Been using this company to close and open my inground pool. Always friendly,gives you no hidden costs and explains the products they use when asked. Down to earth employees. If I drank,I'd have a brew with then. Clean and tidy. Has never …

Excellent place to do business! I wouldn't go anywhere else!!! They have opened and closed my pool for years, never had a problem. I also purchase all my chemicals here. You won't be disappointed!!

Since I purchased my property in 2016, Brad's been there to help me make sure my pool stays running. We'd had another local company out prior to in 2017 (our first season), but they weren't up to snuff by a far cry's comparison. Hot Spot …

Jason and Ross did a fantastic job closing our pool. They were very efficient and fast. We will request them every time. Thank you so much. Shelly

Jason is awesome! I needed a new part for my Jacuzzi hot tub I bought there and through all the Covid issues and everything else, he showed up yesterday. installed the parts, helped me fill it back up and got it going better than ever. …

Customer service is 1st rate. Al is especially considerate & knowledgeable & helpful.

Prompt and professional.

This is a very helpful place. It has a good selection of local rubs and sauces.

Always very helpful & friendly.

It was great, as always!!

Al and the guys are always so helpful! Love this store for all our pool needs! ❤

This is absolutely the best place to go for pool problems! I have been going to a company that just wants to sell me these packages for my pool upkeep. I had algae sine early May and they couldn’t figure out why. Maybe I was doing something…

Hidden gem with helpful employees that know their stuff! Great selection of BBQ accessories, sauces, spices, etc.

Best Green Egg retailer in the KC northlands. Platinum dealer with great inventory. Very knowledgeable and helpful staff. Ask for Al.

Hot Spot has done a great job of maintaining our Homeowners association pool, through a very difficult time through the Covid debacle!

Always get my chemical's here. Great people and service. Would highly recommend.

Great customer service, very knowledgeable. Saved my pool day ❤️

Very informative staff. Extremely knowledgeable. Hight quality hot tubes , grills and accessories. Very expensive since covid. Do recommend.

My go-to place for everything BBQ & BGE. If Al can't answer your questions, nobody can! Highly recommend.

Always very helpful and have everything we need. They also honor my husband's military service and discount our pool supplies. 👍

Customer service is always first rate. As "newbie" hot tub owners we can take all the advice we can get. They always have the right products, the right answers, and the willingness to steer us away from mistakes. Would not consider buying …

Bought a new grill to surprise my husband for Father’s Day! Had such awesome help trying to figure out our needs in a grill! It will be nice to have a grill that is going to last us for years to come! Thanks Al for all your help! I would …

I like being greeted with a smile and a helpful person.

Great people to work with.